For most business users, your interactions with IT Support are limited to:

• Bland emails from their ticketing system
• Rushed, hurried, or scheduled interactions with strict time limits (stated or not)
• Frequent moments of silence during support calls
• Limited access or insight into your environment (e.g. how it’s configured, structured, maintained)

All of this takes the human elements out of the interaction. 

We’re here to change that!